Beeeeep… Beeeeep… Beeeeeep…

  It is a strange love affair that you develop with this job. One part, is with the ringtone: when your arms feel like they’re going to fall off and your head’s about to explode and you never want to talk to anyone ever again. The other is when you're praying to God that when … Continue reading Beeeeep… Beeeeep… Beeeeeep…

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The Call Centre Chronicles | Part 1

30% Luck: 70% Attitude This is the result I’ve made for myself from the opinions on “the formula for success” I've encountered at my new job. Or that’s the one I’d present to my uppers; so far, my success has been 90% luck and 10% having a good phone manner which had a head start … Continue reading The Call Centre Chronicles | Part 1